Are ISOtunes headphones noise cancelling?

ISOtunes earbuds and earmuffs are passive noise isolating hearing protectors, which means that they block noise with a physical barrier (earplug or earmuff) at all times, whether the product is turned on or off. They reduce the sound of your environmental noise according to the Noise Reduction Rating (NRR), but they do not cancel all sound. ISOtunes earbuds and earmuffs protect your hearing while allowing you to hear what is going on around you.

How can I contact customer service?

Please complete our ISOtunes support request form at isotunes.com/pages/contact-form or call us at 844-396-3737. Our customer service team can be reached Monday-Friday, 9am-5pm EST.

Why should I buy ISOtunes?

All ISOtunes headphones are tested and approved in accordance with ANSI S3.19-1974 specifications and meet OSHA and NIOSH requirements to be used as hearing protectors. ISOtunes are proven to block outside noise, allowing you to listen to music, podcasts, or audiobooks no matter how loud your environment is. When used as directed, our headphones offer a Noise Reduction Rating (NRR) of 22dB to 29dB depending on the model. All products come with a 30-day money-back satisfaction guarantee and a 1-year limited warranty for workmanship.

Which ISOtunes product should I purchase?

We recommend taking our Find Your Fit Quiz at isotunes.com/pages/find-your-fit to help narrow down and find the headphones that will work for you in your environment.

How do I cancel my eartip subscription?

Contact our customer service team by completing our support request form at isotunes.com/pages/contact-form. A customer service representative can assist with your subscription.

How long will it take to get my order?

Orders placed on ISOtunes.com ship from our headquarters in Carmel, Indiana within 1-2 business days. USPS Standard delivers in 3-10 business days. UPS Ground delivers in 3-5 business days or less. UPS does not deliver to PO Box addresses.

Do you ship outside of the US?

We do not currently ship outside of the US from ISOtunes.com. For international orders please visit isotunes.ca for Canada, isotunes.eu for Europe, or isotunes.co.uk for the United Kingdom. International orders are subject to customs duties and fees levied by the destination country.

How should I clean my ISOtunes product?

Wipe down your ISOtunes product daily after use with a soft cloth and some isopropyl alcohol to remove oils or residue. Alcohol should not be used to clean eartips.

How do I clean and change out my eartips?

To clean your TRILOGY Foam eartips you will need water and a soft cloth. Do not use alcohol or detergents. Dampen the cloth and gently clean the eartips, then let them dry completely.

How often should I change my TRILOGY foam eartips?

For regular users, we suggest replacing each pair of eartips every 1 to 3 months.

How often should I change my ear cushions?

For regular users, we recommend replacing ear cushions, fabric lining, and foam inserts every 3 to 9 months depending on the frequency of use.

My earmuffs fit tightly — is that normal?

Yes. In order to provide the promised hearing protection and best sound quality, the earmuffs should fit snugly.

Do you offer an XL earmuff and cushion?

Our earmuffs are one-size fits most (S-L).

How do I extend my earmuff headband?

ISOtunes offers a short video on earmuff fitting at vimeo.com/911642895/d23af60937 that walks through how to extend the headband for a proper fit.

My eartips keep falling out — what should I do?

Wearing the correct size eartips guarantees the best noise reduction and superior sound quality. For optimal hearing protection, make sure you are inserting your eartips correctly, wearing the right-sized eartips, and replacing your eartips on a regular basis. See our Eartips 101 guide at isotunes.com/blogs/educational-resources/eartips-101 for more information.

Do you offer Military or First Responder discounts?

Yes. ISOtunes offers a discount to all Military and First Responders. Visit isotunes.com/pages/military-discount to apply.

How else can I save with ISOtunes?

Subscribe to receive emails at the bottom of the page or subscribe to SMS with the orange button for VIP deals. You can also refer a friend for $10 off at isotunes.ca/pages/referral.

Does the warranty reset when you get a replacement?

No. The warranty does not reset with the replacement. The warranty starts from the original purchase date.

How does the warranty work on a replacement?

If the customer is entitled to a replacement product, ISOtunes will provide a product that is identical. If an identical replacement is not available, ISOtunes will replace the item with a similar model of equal value.

What cancels a warranty?

A warranty is cancelled if the warranty period has expired, if the product failure is due to misuse, lack of proper care or loss, or if there are unauthorized alterations to the product.

What does out of warranty replacement mean?

Out-of-Warranty means the warranty period has expired and ISOtunes has no obligation to replace defective components or parts.

Can I return my ISOtunes product for a refund?

If you are not completely satisfied with your purchase from ISOtunes, you can return your item for a full refund within 30 days of the original purchase date. Only items purchased directly through an ISOtunes online store are eligible. ISOtunes covers return shipping for defective, damaged, or incorrect products. Customers are responsible for return shipping if the product simply does not suit their needs. To begin the return process, complete the support request form at isotunes.com/pages/contact-form.

What is the ISOtunes Return for Refund Policy?

Items must be purchased from an ISOtunes online store, returned within 30 days of the delivered date, returned in a re-sellable condition, and returned in the original packaging with all components.

What items are non-refundable?

The following items cannot be returned for a refund: any apparel, any merchandise, opened eartips, opened ear cushions, and certified refurbished items.

Can ISOtunes items be exchanged?

Product exchanges are unavailable. For additional assistance, contact customer service by completing the support request form at isotunes.com/pages/contact-form.

What payment methods does ISOtunes accept?

ISOtunes accepts ShopPay, PayPal, Amazon Pay, Google Pay, Venmo, and credit cards including American Express, Discover, Mastercard, and Visa.

How is my order refunded?

Refunds are processed back to the original payment method.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email about the approval or rejection of your refund request. If approved, please allow 5 to 7 business days for the refund to post back to the original payment method.

What is a Noise Reduction Rating?

A Noise Reduction Rating (NRR) measures the amount of hearing protection or attenuation provided by different hearing protectors. Measured in decibels (dB), the NRR must be determined in a lab and approved by the American National Standards Institute (ANSI) in accordance with OSHA. ISOtunes products use industrial grade memory foam to block 22-29 dB of damaging noise.

What certifications do ISOtunes products meet?

ISOtunes products are tested and approved in accordance with ANSI S3.19-1974 specifications. ISOtunes SafeMax Technology ensures maximum volume output of 85 dB, meeting OSHA and NIOSH requirements for use as hearing protectors in the workplace. All ISOtunes products are also tested to IEC standard 60529 for International Protection Markings covering protection against dust, accidental contact, and water.

Are there any environments where it is not safe to use ISOtunes products?

All ISOtunes products are certified hearing protection devices designed to protect wearers in loud environments. In use cases where situational awareness is essential, ISOtunes recommends using active hearing protectors with ambient listening capabilities, indicated by Aware Technology or Tactical Sound Control. The user is solely responsible for ensuring any ISOtunes product is used safely.

Are ISOtunes products approved for use in my workplace?

All ISOtunes products are tested in NVLAP labs to ANSI and EPA hearing protection standards and are OSHA compliant for a full day of use in the workplace. Each workplace may have its own specific rules on hearing protection. If you are unsure, ask your manager or company Safety Official. Contact ISOtunes at isotunes.com/pages/contact-form for more information about getting ISOtunes approved for your workplace.

Is static or white noise normal with Aware Technology products?

It depends. Aware Technology amplifies outside noises through omni-directional microphones, and static or white noise may be the result of magnifying sounds from your surroundings — this is considered normal. Test the product with Aware Technology turned off. If you still hear static noise, this is considered a product defect and you should contact customer service.

When should I use Aware Technology?

Aware Technology is great for communicating in sporadically loud environments. It blocks loud impulse noises like nail guns and hammers while amplifying safe environmental sounds. It is not well suited for consistently loud environments above 85dB, where it will passively block all outside sound. In consistently loud environments, we recommend turning Aware Technology off.

What is the difference between Aware Technology and Tactical Sound Control?

ISOtunes Aware Technology and ISOtunes Sport Tactical Sound Control are both developed to handle loud impulse noises and maintain situational awareness without risking hearing loss. Aware Technology is designed for woodworking, construction, lawn care, and industrial spaces. Tactical Sound Control is designed for ranges and outdoor hobbyists. The products vary in color and name but provide the same hearing protection experience.

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What is Tactical Sound Control™?

Tactical Sound Control™ enhances surrounding sounds for greater situational awareness while automatically suppressing high-impact noises like gunshots in under 2 milliseconds.

Can I use FALCON BT without connecting to Bluetooth?

Yes. FALCON BT provides ANSI-certified 21 dB NRR passive hearing protection without a Bluetooth connection. Bluetooth is an additional feature for audio and communication.

Is FALCON BT compatible with a boom microphone?

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How long does the FALCON BT battery last?

FALCON BT offers up to 16 hours of runtime with its rechargeable lithium-ion battery. You can also use standard AAA batteries for up to 34 hours of operation.

Can I wear FALCON BT with shooting glasses?

Yes. FALCON BT includes soft, cooling gel cushions designed to provide a comfortable fit and maintain a secure seal while wearing shooting glasses.

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