Warranty & Returns


  • New products* come with a 1-year limited manufacturer’s warranty against defects in material and workmanship
  • Certified Refurbished purchases are non-refundable and come with a 90-day warranty
  • Replacement product warranty is based on the purchase date of the original unit(s)

For customers who experience a defective product after 30 days and within 12 months of their original purchase date, we will troubleshoot any product concerns. If unable to resolve through troubleshooting, we will process a suitable replacement resolution.

This warranty does not cover normal wear and tear, damage by misuse, abuse, unauthorized modifications, cosmetic damage, or loss.


Your satisfaction is guaranteed with our 30-day money back promise. If you are not completely satisfied with your purchase, please contact us within 30 days of the original purchase date and we will provide a full refund**.

We will cover return shipping in cases where defective, damaged or incorrect products are received. We do not cover return shipping in cases where customers decide the product doesn't suit their needs.

Non-Returnable / Non-Refundable Items: Certified Refurbished products, Apparel, Merchandise, or Opened Eartips / Ear Cushions.


*ISOtunes Wired (IT-04) and Wired Listen Only (IT-10) come with a 3-month limited warranty

**Only items that have been purchased directly from ISOtunes.com can be returned to us for a refund. Items must be returned in their original condition, complete with all packaging and components. ISOtunes products purchased through other retailers must be returned in accordance with their respective return and refund policies.


All domestic orders